IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Netcool® Operations Insight (NOI). The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of NOI on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed and surveyed several customers with years of experience using NOI. IBM NOI enables IT and network operations teams to increase their efficiency by providing both a consolidated view across environments and cognitive analytics capabilities to identify, isolate, and resolve problems quickly.
Prior to using NOI, most of these customers were using a competitive manager-of-managers tool to manage risk and ensure the availability of key business services. These tools provided some help in consolidating events, but operators still struggled with event noise, lack of automation for basic tasks, poor event enrichment, and few integrations with other systems. This created a lot of manual work for operators who were struggling to keep up with growing complexity and a rapidly increasing number of events. With a limited budget to expand the operations team, these organizations needed to find a more efficient and effective way of handling events that could reduce the risk of service impacting incidents.
With NOI, customers can create a single view into the health of systems, using integrations to bring all of their infrastructure and application environment into one consolidated dashboard. Event filters, deduplication, correlation, and event grouping reduce the number of actionable events presented to operators to facilitate quick problem detection. Event history, event enrichment, and integration with service desk systems allow for faster problem diagnosis and escalation to subject matter experts (SMEs). Instead of focusing on basic tasks that can be automated, operators can discover new insights with a consolidated view, analytics capabilities, and additional tools, like Predictive Insights, to identify problems before they impact services. NOI enables operations teams and SMEs to manage events and incidents cost-effectively and to improve availability for key business services.